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Thank you for visiting www.craftails.be. Craftails pays adequate attention to privacy and security regarding personal information received from customers and users. Your credit card number and other personal information are confidential and kept secure. Despite the fact that we have taken various measures to protect your personal information, we cannot guarantee the security of information exchanged on the Internet.
Scope of our online privacy policy
This online privacy and security policy describes how Craftails protects your privacy when using this website.
Your consent to this online policy
If you use this Web site, you consent to the collection and use of your personal information as described on this page. If you do not consent to the collection and use of your personal information as described on this page, do not use this website.
Information you submit to us. We collect information that you voluntarily submit to us when using our Web site, for example: the information you submit when placing an online order, when registering on our Web site, the information you submit when posting a product review, the name you add when requesting the newsletter, e-mails you send us with questions or comments, or survey responses. Personal information stored on our website includes: your name, address, phone number, e-mail address and your correct date of birth; which we ask to make sure you do not use this website if you are not of legal minimum age to purchase products on this website. These details allow us to process your order and keep you informed of the status of your order. The personal information you send to Craftails remains the sole property of Craftails.
Information you send us through your web browser. We collect information that you send us automatically through your web browser (cookies). Please check your browser if you want to know what information your browser sends or how to change your settings. The information you send via your browser does not identify you as an individual. If you have registered as a member of our website (as described below), or when you click on a link leading to our website, only functional cookies are stored on your computer.
However, we do use anonymous information to create statistics that help us improve this website and make it compatible with technologies our visitors use. We use cookies to collect statistical information about how visitors use our website, which pages they visit, which links they click on and how long they stay on each page.
We analyze this information in statistical form to better understand our visitors' interests so we can improve our content and functionality. We may compile and communicate this information to third parties (such as advertisers) to pass statistics regarding numbers, patterns and related website information. If you do not wish to receive cookies, you may still be able to use parts of our website, including the ability to purchase products.
How we use your personal information
Craftails is proud to have you as a customer and we take every possible action to safeguard your privacy.
We may use your personal information to:
Provide product information or information about your purchase or inquiry;
Offer a personalized shopping experience;
Display enhanced content with better functionality and usability;
Provide a more secure shopping environment;
Please read on to learn how we use your information we collect in certain situations:
Registering as a Customer. When you purchase products from Craftails on our website, you become a registered customer by entering certain personal information we need to complete your order. You are not required to enter a username or password to become a registered customer. We collect this information and transactional information in our customer database. This information is used to complete your order and respond to your inquiries as needed.
Email comments and surveys. We welcome your comments about this site and encourage you to write reviews of used products. Please note that any comment, feedback, suggestion, product review or other form of communication (under the common heading of "Comments") sent to us will always be the exclusive property of Craftails. The sending of Comments constitutes an assignment to Craftails of all worldwide rights, title or interest in all copyrights and other intellectual property rights pertaining to Comments. Craftails is entitled to use, reproduce, disclose, publish and distribute any material you send for any purpose whatsoever, without restriction and without owing you any compensation.
Craftails is also entitled to implement, use and improve any ideas or inventions that you send to us in any Comment without limitation and without owing you any compensation. For this reason, we request that you do not send us any Comments that you do not wish to transfer to us, including confidential information, product ideas, inventions or original creative material.
We reserve the right to edit reviews and other material sent by users. We are not responsible that the comments are true or accurate. Nor are we responsible that the comments we publish are deemed objectionable or offensive by certain individuals or entities.
Sharing of Personal Information
We may share personal information collected on this website, as described below.
Google Analytics. This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses cookies that allow analysis of the use of the website by you. The information collected by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be pre-populated by Google within member states of the European Union if in the other member states of the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. For the benefit of the website owner, Google will process this information to track how you use the website, to compile reports on website activity for the website owner and to provide other services related to website and internet usage. The IP address sent by your browser within the scope of Google Analytics will not be linked to any other Google data. You can prevent the storage of cookies by selecting the appropriate setting in your browser. Please note that in this case you may not be able to use all functions of this website to their full extent. Furthermore, you can prevent the data collected by the cookie and related to your use of the website (including your IP address) from being transmitted to, stored and processed by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=nl
Government and legal disclosures. We may disclose personal information we collect on our site if we believe in good faith that disclosure is appropriate to comply with the law (or court order or subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce the terms of use or other agreements that govern our site; to protect the rights, property or safety of Craftails, our users or others; and/or to protect your vital interests.
Accessing your personal information
If for any reason you are concerned that the personal information on our website is incorrect, please visit the applicable website. After logging into the website by clicking on the 'Login' menu on the home page, in 'My Account' your personal information will be made available for you to review and modify. Within 'My Account', information can be modified online. If desired, you can have your account deleted by sending a message to [email protected]
Secure Ordering
Credit Card Information. Craftails uses carefully selected service providers to process credit card transactions on our behalf (Mollie). When you provide credit card information to us on this website, that information goes directly from your computer to a server managed by our service provider. Our service provider uses your credit card information only to process your transaction and is contractually obligated to keep your personal information confidential. Although these service providers allow us access to most of the information you provide in a transaction, for your security, the service providers will not exchange credit card information with us. Password Protection. If you wish to become a Member of this site, you must enter a password. You are responsible for keeping the password secret. We are entitled to assume that someone who logs onto our site using your password is entitled to do so. You are personally responsible for the actions of anyone who accesses the site using your password, even if that person did not actually have permission from you. If you have reason to believe that your password has been compromised or used without your permission, you agree to notify us. We take precautions to provide a level of security commensurate with the sensitivity of the personal data we collect. We will collect personal information to the extent deemed reasonably necessary to serve you regarding the legitimate purposes of our business as described above. We make every effort to ensure appropriate security measures to ensure the security, integrity and privacy of the information you provide to us. For example, our site uses the Secure Sockets Layer protocol (SSL) to encrypt your personal information before it is transmitted over the Internet. SSL technology is the standard for secure online transactions. If SSL is enabled, you will see a padlock at the top of your browser. Click on it to learn more about SSL digitally certified registration. You can also notice it on the search bar (URL), at the top of the browser. The link will begin with "https:" instead of "http:. This means you are in secure mode. Because we use SSL, placing an order online at our website becomes as secure as giving credit card information over the phone. In addition, we take reasonable steps to assure ourselves that third-party business partners to whom we transfer data provide adequate protection for your personal information. Unfortunately, the transmission of information over the Internet is not completely secure. While we make every effort to protect your personal information, we cannot guarantee the security of the information you provide on the site. Any information you provide is at your own risk. Once we receive your information, we will use reasonable efforts to prevent unauthorized access to the site. In the unlikely event that the security of your personal information in our possession is compromised, we will notify you of this development. If notification is required, we will do our best to do so as quickly as is possible under the circumstances. If we are in possession of your e-mail address, we will notify you via e-mail.
Privacy Policy Changes
We reserve the right to modify this online privacy and security policy and any privacy notice by posting the modified version of this online privacy and security policy on our website. These changes will only apply to the personal information we collected after we post the amended version of our online privacy and security policy on our website.
By using the site after such changes are made, you agree that any personal information collected about you on this site after the amended version of our online privacy and security policy is posted on our website will be subject to the terms of the amended privacy and security policy. We encourage you to check this page periodically to ensure you have always read the most current version. From time to time, for example, the law, technology or the way we operate changes that require your consent to allow us to use the personal information we collected from you in new or different ways. In such cases, we will send notification by email or postal mail to the last email or postal address you provided to us. In it, we will ask if you agree to the change. If you do not expressly agree to the change, we may, at our option, remove all or part of your personal data from our databases. This will prevent your information from being used in ways that you have not consented to.
You may access the current version of this online privacy and security policy at any time by clicking on the "Privacy Policy" link found at the bottom of each page of this website.
This online privacy and security policy was last amended on November 18, 2020 and is effective as of that date.
Links to external websites
Our site may contain links to websites not operated by Craftails. These links are provided solely for your information and convenience. They do not imply an endorsement of the activities on these external websites, nor do they imply an association with the operators. Craftails has no control over these websites and is not responsible for how they handle data. We ask that you check the privacy policy of each website you visit before using or sharing personal data there.
As required, this privacy policy may be supplemented by additional legal requirements in the jurisdictions in which we operate.
Nothing in this privacy policy creates or adds anything to any right or remedy (legal, equitable or other) that any individual or person may have against Craftails, the company or any third party or any of its respective directors, officers, employees, agents or delegates; nor shall the existence or application of this privacy policy impose or add to Craftails any form of responsibility or liability to which Craftails is already entitled to the fullest extent permitted by applicable law.
Children's Privacy
The Craftails site is not intended for nor directed to children under the age of 18. We do not use this site to knowingly collect or sell personal information from children under 18. We ask that, if you are under 18, you do not provide us with personal information. If we learn that someone under 18 has provided personal information on our Web site, we will make reasonable efforts to remove such information from our databases.
Identity and contact responsible party
Craftails is the responsible party within the meaning of the Personal Data Protection Act (Wbp).
If you wish to inspect the personal data that Craftails has recorded about you, or if you wish to change data that are incorrect or incomplete, or if you wish to have these removed or blocked, you may contact Craftails by e-mail at [email protected]. Craftails will inform you within four weeks as to which personal data it processes about you and whether it is able to comply with your request for removal, blocking or correction.
