General terms and conditions

This page contains the general terms and conditions. These general terms and conditions are intended to protect both parties. Should you have any questions or comments regarding any of these provisions, please contact us via the contact form.

These terms and conditions apply to any agreement made between you and Craftails. By placing an order and during the checkout process, you agree to the Terms and Conditions of Craftails.

Bazelstraat 48, 9150 Kruibeke

NOTE: This is only the return and mailing address, not a visiting address.

E-mail address: [email protected]
VAT number: BE 0752 939 239
IBAN: BE74 7360 7206 5307

All prices quoted for our articles are in euros, inclusive of 21% VAT and exclusive of shipping costs. Prices are subject to interim changes, printing or writing errors.

Ordering our products involves a few steps in the checkout process, such as specifying shipping method, payment method and delivery and billing address. In addition, for all orders we regularly send status updates including order confirmations, that the parcel is ready for dispatch and a final when it has been dispatched.

After ordering, you will receive a confirmation with an overview of the ordered items and the total amount. We use our payment services Mollie and you will be redirected to a secure environment during checkout. An approved payment will be processed by us on the same or the next working day.

Shipments are sent via Send My Parcel.

We ship our items with the utmost care. We are legally responsible until delivery and will have to replace any damaged or defective items while supplies last. Should the item no longer be in stock or available we will refund the purchase price.

For our packages, the shipping method is standard. In most cases, your package will be delivered to its destination within 24 hours (after the shipment has been registered).

If you are not at home and the parcel cannot be delivered to you, it will be offered a second time as standard. Day and time depend on the first delivery. If you are not at home the second time, a message will be left behind indicating the service point where you can pick up the parcel yourself.

We aim to dispatch your orders within 1 to 3 working days. Every order can still be cancelled, after that the order is binding. Cancellations can only be made by telephone. Once your order has been delivered, the right of withdrawal applies. This is at least 14 days plus any public holidays starting the day after delivery.

Upon receipt of your payment, we aim to deliver your order within 24 hours. Stock and availability is shown per article on our site. If an article, for any reason, is out of stock or has a longer delivery time, you will be informed by e-mail and you will receive a refund.

You have the possibility to create an account or place an order without leaving your personal data with us. When you create an account you have the possibility to consult and reprint your order(s) online. You can also find the status of the open delivery here.

Craftails will treat the personal data confidentially and will not make it available to third parties. Your personal data will only be used for the execution of the order. In addition, all personal data, such as shipping address, is encrypted. All sensitive information first passes through an HTTPS protocol (indicated by the padlock at the top of the browser). Craftails takes security seriously, we do everything we can to cover it 100% and keep a constant eye on it. Regular maintenance is done and all kinds of measures are enabled like logging/firewall etc. The use of these third parties does not make us fully liable.

Craftails has the right at all times to change or supplement these general terms and conditions and the content of its website. Prices are subject to interim changes, printing or writing errors.

Enjoying alcoholic beverages is primarily a responsibility of you, the consumer. And a responsibility of parents for their child(ren). Craftails Focuses exclusively on people aged 18 and above. And does not sell or supply alcoholic beverages to people under 18 years of age. Craftails is not responsible for any accidents that occur when people enter their date of birth incorrectly, thus indicating that they are over 18 years of age, without actually being over 18 years of age. We rely on your honesty.

All rights reserved. Nothing from this website may be copied, saved and/or spread without written permission from Craftails. In case of questions or ambiguities, you can contact us via [email protected]

These General Terms and Conditions were drawn up on 18 November 2020.